Most mid-market businesses in India handle customer and partner queries entirely through phone and WhatsApp. It works until it doesn't — when volume grows, response times slip and your team is buried in repeat questions that a knowledge base would have answered.
Experience Cloud creates a self-serve layer in front of your service team. Customers raise cases, track them, and find answers in a portal that looks like your brand — not a generic Salesforce page.
Customer Self-Service Portal
Case raising, status tracking, order history, and account details — all accessible 24/7 without calling your team.
Partner Portal & Channel Management
Brokers, resellers, and channel partners log in, submit leads, track referrals, and view commission status in real time.
Knowledge Base
Structured articles, FAQs, and troubleshooting guides that deflect common support cases before they're ever raised.
Role-Based Access & Branding
Full brand customisation — your logo, colours, fonts. Role-based access ensures each user sees only what's relevant to them.